Last Updated: 04.05.2025
1. Introduction
TRACE Sri Lanka ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tracesrilanka.lk and use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
2. Company Information
TRACE Sri Lanka
TRACE Expert City
Maradana, Colombo 08
Sri Lanka
Website: tracesrilanka.lk
3. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register on the website
Express interest in obtaining information about us or our services
Participate in activities on the website
Contact us
This information may include:
Name and contact details (email address, phone number, postal address)
Demographic information
Professional information
Any other information you choose to provide
Automatically Collected Information
We may automatically collect certain information when you visit our website:
IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visit
Device information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.
Types of cookies we use:
Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements
4. How We Use Your Information
We use the information we collect for various purposes:
To provide, operate, and maintain our website and services
To improve, personalize, and expand our services
To understand and analyze how you use our website
To develop new products, services, features, and functionality
To communicate with you for customer service and support
To send you updates, marketing communications, and promotional materials
To process transactions and manage user accounts
To prevent fraudulent activities and enhance security
To comply with legal obligations
5. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in operating our website and conducting our business, including:
Web hosting services
Email marketing platforms
Analytics providers
Payment processors
Customer support tools
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction.
Legal Requirements
We may disclose your information if required by law or in response to:
Court orders or legal processes
Government requests
Protection of our rights and safety
Prevention of illegal activities
Consent
We may share information with your explicit consent for specific purposes not covered in this policy.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Security measures include:
Encryption of sensitive data
Regular security assessments
Access controls and authentication
Secure data storage practices
Employee training on data protection
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your information in a portable format
Objection: Object to processing of your information
Restriction: Request restriction of processing
Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Marketing Communications
We may send you marketing communications about our services. You can opt out of these communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Updating your account preferences
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
Posting the updated policy on our website
Sending notification via email
Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
14. Legal Basis for Processing (EU Users)
For users in the European Union, our legal basis for processing personal information includes:
Consent: Where you have given clear consent
Contract: Where processing is necessary for contract performance
Legal Obligation: Where processing is required by law
Legitimate Interests: Where we have legitimate business interests
15. Data Protection Officer
If you have questions about data protection, you may contact our Data Protection Officer at: Email: [Insert DPO Email]
16. Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Our Data Protection Officer (contact information above)
The relevant data protection authority in your jurisdiction
17. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
TRACE Sri Lanka
TRACE Expert City
Maradana, Colombo 08
Sri Lanka
Website: tracesrilanka.lk
18. Sri Lankan Data Protection
We comply with applicable Sri Lankan data protection laws and regulations. For users in Sri Lanka, we ensure that personal data processing adheres to local privacy requirements and standards.
